(918) 583-6464 contact@omnilighting.com

Policies

Place Order: Customer service representatives are available M-F from 9 a.m. to 5 p.m. Central Standard Time. Orders can also be placed by fax at 918-584-6953, mailed to 1333 E. 4th St. Tulsa, OK 74120 or by the web at www.omnilighting.com.

Pay Method:
You can provide payment for your order by using one of the following methods:
AMEX, MasterCard, Visa and Discover

Ship Method:
Most stock orders are shipped via your choice of UPS or U.S. Postal Service within 48 hours of the time your order is received. Shipping charges are prepaid and then added to your invoice.

Rush Order:
Orders are usually processed within 24 hours of when they are received. For faster order processing, you can request a rush on your order. A nominal rush charge of $20 per order will be added to your invoice. Just let us know when you place your order.

Return Order
If for any reason you are not satisfied with a stock order, feel free to contact us for return authorization within 30 days of the invoice date. Upon authorization for return, you must return the product within 14 days of authorization to receive a prompt replacement, refund, or credit. Please pack the item(s) in the original packaging, as we cannot be responsible for freight/shipping damages caused by poor packing practices. Be sure to include a copy of your original invoice or packing slip. Also be sure to ship to the attention of the issued Return Authorization Number, as seen in the following example:

Omni Lighting, Inc
Attn: RMA #####
1333 E. 4th ST.
Tulsa, OK 74120


Damage, Shortage and Loss Claim:
Inspect all shipments carefully before accepting from the carrier. If damage or shortage exists, do not accept shipment until the shipping agent notes the extent of the damage or shortage. Notify us within 10 days of any damage or shortage and we'll provide you information on how to process the claim. Do not refuse delivery, as this creates further complication in quickly resolving the issue.

Privacy Policy
We collect information submitted on this site with the sole purpose of better customer service. We store all information as encrypted data. We will never sell or give out customer account information to other companies or any third parties.

Security:
You can feel completely secure when ordering from our site. We use a technology called Secure Sockets Layer (SSL), which encrypts sensitive information before it is sent over the Internet.